Social Inbox
A complete social media customer service tool
Forget about logging into multiple social accounts and manage all of your social media conversations in a single place. Take better care of your customers and followers with social inbox.
14 days free trial - No credit card required.
Integrated with
Capterra
4.7 Star Rating
G2
4.6 Star Rating
The SaaS Awards
2022 Winner
GetApp
4.7 Star Rating
Software Advice
2021 Winner
Unified inbox for rapid response
Manage your brand’s reputation on social media by monitoring and managing incoming messages from customers. Never miss a comment to build a loyal audience.
Right Tools
Equip your social media team with the right tools
Master social media customer service by managing cross-channel communications in social inbox. Keep your team organized and your customers happy.
Assignment
Categorize conversations for automation and reporting.
Collision detection
See if someone else is viewing or replying.
Saved replies
Respond with just two clicks by choosing from your most used replies.
Notes
Add action items as special notes within team conversations.
Support
A faster and powerful way to support your social customers
Stay in control of all interactions on social networks. Navigate through tons of conversations in social inbox with the help of powerful filters and collaborate with your team to resolve tickets.
Reply in real-time
Stay on top of conversations by engaging customers the second their reply arrives.
All accounts in one platform
Manage private messages and comments on posts from Facebook, Instagram, and Twitter.
Craft the best reply
Attach necessary files and add emojis to create comprehensive responses.
Organization
Keep a tidy inbox by categorizing messages as “assigned”, mark as done, archive.
High engagement with customers
Build a close connection with your customers with better and faster response times!
-
Let customers know about how much you value their loyalty.
Manually personalize comments with likes, images, and emojis.
Get a seamless customer experience.
What's included
Cross channels inbox
Manage conversations and comments from all major social networks from one single dashboard.
Powerful filters
Rifle through heaps of conversations to land on the right ones saving you precious time.
Real-time communication
Watch in real time as conversations unfold with instant replies and sync from the parent platform.
Bookmarking
Save your favourite interaction for your team to be viewed or resolved at a later time.
Client bio
See detailed information e.g. Name, email, picture location of people sending you messages.
Notes
Add internal notes for your team to pick up on conversation history without ready the whole transcript.
On-the-go management!
With our mobile app, you can quickly respond to all of the social media conversations on your Android or iOS device. Be fast and efficient!
Notifications
Stay informed about the activity on your page. Get instant notifications for messages and comments in your email, browser, and mobile device.
Search
Find what you need with a quick search. Use keywords, profile names or headings to dig out a particular conversation you are looking for.
More features
Publish
Tune your social strategy to perfection with actionable insights from your social channels. Share your social successes with the team and clients through gorgeous automated reports. Benchmark your performance against top competitors in your niche to stay ahead.
What our customers say
Rated the #1 SMM platform
Powerful social media management software
14-day free trial - No credit card required.
