A Complete Social Media
Customer Service Tool

Forget about logging into multiple social accounts and manage all of your social media
conversations in a single place and take better care of your customers and followers.

Unified Inbox for Rapid Response

Manage social media interactions on Facebook, Instagram, Twitter and Youtube - from one collaborative inbox - in real-time.

High Engagement with Customers

Build a close connection with your customers with better and faster response times!

  • Let customers know about how much you value their loyalty.
  • Manually personalize comments with likes, images and emojis.
  • Get a seamless customer experience.

Collaborate with teammates

Whether you have a team of 3 or 300, ContentStudio Inbox keeps everyone on the same page, and nothing slips through the cracks.

Assignment

Categorize conversations for automation and reporting

Collision detection

See if someone else is viewing or replying

Saved replies

Answer common questions in only 2 clicks

Notes

Add notes to keep everyone in the loop

Advanced Filters

Intelligent filters help you segregate heaps of conversations with ease. Filter user interactions w.r.t tags, team members, Social channels, or type of conversation.

Notifications

Stay informed about the activity on your page. Get instant notifications for messages and comments in your email, browser and mobile device.

Search

Find what you need with a quick search. Use keywords, profile names or headings to dig out a particular conversation you are looking for.

User history

Understand and categorize the nature of the tickets by analyzing user history. This includes a profile picture, email, description, location, phone #, job title, and company.

On-the-Go Management!

With our mobile app, you can quickly respond to all of the social media conversations on your Android or iOS device. Be fast and efficient!