Our privacy policy

1. Introduction

This Privacy Policy describes how and when we collect, use, and share your information across our websites, APIs, email notifications, applications, and our other covered services that link to this Policy (collectively, the “Services”) and from our white label partners and other third parties.

For example, you send us information when you use our Services on the web, via our API, or from our mobile apps. When using any of our Services, you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.

ContentStudio, a product of ContentStudio Inc, Delaware, USA, is committed to ensuring that your privacy is protected and that we comply with all applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Lei Geral de Proteção de Dados (LGPD), Personal Information Protection and Electronic Documents Act (PIPEDA), and other relevant laws. This means that we will handle your data according to these regulations and respect your privacy rights.

We collect and process personal information where we have a legal basis to do so, which includes processing that is:

• Necessary for the performance of a contract, with you (e.g., providing our services);

• Required to comply with legal obligations (e.g., record-keeping for tax purposes);

• Based on your consent (e.g., for sending you marketing communications); or

• In our legitimate interests (e.g., to ensure the security of our services and improve functionality), provided that these interests do not override your fundamental rights and freedoms.

Irrespective of which country you live in, you authorize us to transfer, store, and use your information in any country where we operate. If personal data is transferred from the European Union (EU) to the United States or other countries outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other approved mechanisms, to protect your data.

If you have any questions or comments about this Privacy Policy, please submit a request through our form, available at https://contentstudio.io/contact.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information that you give to ContentStudio

We require certain information to provide our Services to you. For example, you must have an account in order to create or post content through ContentStudio. When you choose to share the information below with us, we collect and use it to operate our Services.

2.1 Basic account information

You might give ContentStudio information about yourself by filling in forms on our Services or by corresponding with us by phone, e-mail or otherwise.

This includes information provided when you:

• Register to use our website

• Subscribe to our Services

• Download educational content

• Search for a product or service

• Participate in discussion forums

• Register for a webinar

• Enter a competition, promotion or survey

• Sign up to our training program

• Submit a ticket to our support team

If you do choose to create an account, you must provide us with some personal data so that we can provide our Services to you. The personal information you give us is limited to your name, address, email address, a password, phone number, credit card details, and photograph. None of the personal information you provide is shared publicly unless you specifically allow us to do so.

Sensitive Personal Data:
If you provide us with any sensitive personal information (such as data concerning health, racial or ethnic origin, political opinions, etc.), we will only process this data with your explicit consent, as required under GDPR Article 9.

2.2 Contact information and mailing lists

You may provide us with payment information, including your credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our services.

If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.

Under the CCPA, you have the right to opt out of the sale of your personal data. While we do not sell your personal data, we provide the option for you to exercise this right through our contact form here. This ensures compliance with CCPA and allows you to control your data usage.

2.3 Payment information

You may provide us with payment information, including your credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our services.

This information is securely transmitted to our third-party payment processor, Paddle Inc., which handles the payment process on our behalf. After a transaction, your private payment information (such as credit card numbers, social security numbers, and financial data) is not stored on our servers. Instead, Paddle Inc. stores and processes this information in compliance with the Payment Card Industry Data Security Standard (PCI DSS), ensuring that your payment data is handled securely and protected from unauthorized access or fraud.

2.4 Data Minimization:

We collect only the payment information necessary to complete transactions and do not retain full payment card numbers or sensitive authentication data (such as CVV) after the transaction is processed. However, we may store your invoices and receipts for up to 10 years to comply with legal obligations, such as tax reporting.

3.Information we collect about you

3.1 Location information

With regard to each of your visits to our Services, we may automatically collect information about your login and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. We also store your time zone settings in order to ensure our Services operate correctly.

We collect location information based on legitimate interests to provide secure and reliable services. In some cases, we may request your consent for collecting precise location data, particularly for personalized services. You can manage your location settings through your device or browser at any time.

3.2 Links and product usage

In order to operate our services, we keep track of how you interact with links across our Services. This includes links in emails we send you as well as actions you take when using different features within the products we offer.

You have the right to object to the processing of your data for profiling or automated decision-making purposes. If you wish to exercise this right, please contact us.

3.3 Photos

When you connect your social media profile to ContentStudio, we may collect and store the link to your avatar. We may also retrieve and store links to the photos stored on your social profiles. We use this data in order to deliver our Services to you.

3.4 Cookies

Our website uses cookies to distinguish you from other visitors and users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use cookies and similar technologies to collect and store information when you use our services. We will seek your explicit consent before placing any non-essential cookies (e.g., cookies used for advertising or tracking purposes). You can manage your cookie preferences via our cookie consent banner or by adjusting your browser settings.

We use information held about you in the following ways:

3.4.1 Information you give to us

We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us;

• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

• To notify you about changes to our Services;

• To ensure that content from our Services is presented in the most effective manner for you and for your device.

3.4.2 Information we collect about you

We will use this information:

• To administer our Services and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

• To improve our Services to ensure that content is presented in the most effective manner for you and for your computer;

• To allow you to participate in interactive features of our services when you choose to do so;

• As part of our efforts to keep our Services safe and secure;

• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

• To make suggestions and recommendations to you and other users of our Services about product features that may interest you or them.

3.4.3 Information we receive from other sources

We may combine this information with information you give to us and the information we collect about you. We may use this information and the combined information for the purposes set out above, depending on the types of information we receive. For example, when tracking referrals from our affiliate partners, the cookies stored on your browser allow us to reward affiliates for introducing you to our Service.

3.5 Private messages

When you connect your social media profile to ContentStudio, we may collect and store your personal messages, only to provide you the relevant services. For example, when you connect your Facebook profile to ContentStudio, you are granting Facebook consent to allow ContentStudio to retrieve your private messages.

We collect and store only the private messages necessary to provide the services you have requested. You can control or delete these messages through your connected social media account settings.

3.6 Log data

We receive information when you view content on our website or interact with our Services, even if you have not created an account. For example, when you visit our websites, sign into our Services, or interact with our email notifications, we may collect information about you.

This log data stored includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, device information (including device and application IDs), and cookie information.

We use this data to operate our Services and ensure their secure, reliable, and robust performance. For example, we use log data to protect the security of accounts, improve the quality of our products, and determine which features are being used most on our Services.

We may also record your usage of our Services using screencasting tools in order to improve our Services and deliver a better user experience.

Under GDPR, you have the right to request access to, rectify, or delete the log data collected about you. To exercise these rights, please contact us here.

4. How we use your information

We are passionate about building useful tools to help businesses and agencies be more efficient and productive when managing social media at scale. We use the information we collect to provide, improve, and support our Services. This section explains the purposes for which we process your personal data and the legal basis we rely on.

4.1. Provide, improve and develop Services

We use your information to deliver and enhance our Services. The legal basis for this processing is our legitimate interest in improving and operating our products.

We use this information to:

• Understand how you use and interact with our Services to optimize your experience.

• Tailor our Services to your needs, such as automatically detecting your location to support message scheduling based on your time zone.

• Conduct surveys, research, audits, and testing of new features to improve existing products and develop new offerings.

• Troubleshoot and address performance issues.

4.2. Communicate with you

We use your contact information to communicate with you for several purposes. The legal basis for marketing communications is your consent, while service-related communications are based on our legitimate interest in providing the best possible user experience.

We use your information to:

• Send you marketing communications about new features, services, or promotions that may be relevant to you. You can opt-out of receiving these communications at any time by following the instructions provided in our emails or by adjusting your notification settings.

• Respond to inquiries and provide customer support when you contact us.

• Inform you about changes to our policies, terms, or service updates.

You have the right to withdraw consent for marketing communications at any time and can object to our use of your information based on legitimate interest, as provided by applicable data protection laws such as GDPR and CCPA.

5. Information we receive from other sources

We may receive information about you if you use any of the Services we provide. This information may come from third-party platforms you connect to your ContentStudio account, such as social media networks, analytics services, or other integrated tools. We always obtain your consent before accessing and using data from these external sources.

For example, when you connect your Facebook account to ContentStudio, you can opt in to allow us to collect certain data from Facebook on your behalf. This may include accessing your profile information, posts, or business-related data, depending on the permissions you grant.

We may receive and process data from the following platforms:

• Social media profiles (e.g., Facebook, LinkedIn, X (Twitter), Instagram, Youtube, Tiktok, and others): We may collect information such as posts, profile details, or analytics related to your business profiles. This data helps us provide our services, such as scheduling posts or generating reports.

• Google services (e.g., Google Analytics, YouTube, Blogger): Our usage of Google data is limited to specific purposes, such as accessing and storing analytics, comments, and posts from your Google accounts. You can manage and revoke these permissions at any time through your Google account settings.

Data Minimization:

We only collect the data that is necessary to provide the services you have requested. For instance, when connecting Usermven Analytics, we access only the data required to generate reports or deliver real-time analytics. Similarly, access tokens for services like Google My Business, YouTube, and Blogger are securely stored, and you have the right to revoke access at any time.

Third-Party Privacy Policies:

Your use of these external services is also subject to the privacy policies of the platforms you connect to ContentStudio. For example, if you use Google services such as YouTube, the data you share with us is governed by Google’s Privacy Policy. Additionally, you can manage or revoke the access you've granted to ContentStudio via the Google Security Settings page.

User Rights:

You have full control over the data shared between ContentStudio and the third-party services you connect. You can revoke permissions or remove connections to these services at any time by adjusting the settings in your ContentStudio account or through the third-party platform. Additionally, if you wish to request the deletion of any data retrieved from these services, you can contact us to process your request in accordance with applicable data protection laws.

6. Information we share and disclose

We do not sell or trade your personally identifiable information. However, we may share your data with trusted third parties who assist us in operating our Services, conducting our business, or servicing you, provided that those parties agree to keep this information confidential and comply with GDPR, CCPA, and other applicable data protection laws. We ensure that any personal data shared is done in accordance with the principles of data minimization and purpose limitation.

We may also release your information when we believe it is necessary to comply with the law, enforce our site policies, or protect the rights, property, or safety of ourselves, our users, or others.

We do not share your personal information for advertising purposes without your explicit consent, and you have the right to opt out of any data sharing for such purposes.

6.1 Sharing you control

We only share or disclose your personal data with your consent or at your direction. This may happen, for example, when you authorize a social network or third-party application to access your account or when you direct us to share your feedback with a business.

When you share content via your ContentStudio account to a third-party service, you control the flow of this content from our platform to the third-party service. You can revoke this access at any time through your account settings.

When you add a team member or client to your account, you may choose to share personal data with them, such as social media reports. By acting as a data controller, ContentStudio provides you with the tools and settings necessary to control the flow of data.

Subject to your account settings and preferences, we may provide certain third parties with personal data to help us offer or operate our Services. You have full control over these settings and can adjust them at any time.

6.2 Service providers and advertisers

We engage service providers to perform functions and provide services on our behalf in the United States, UK, and other countries. These service providers help us operate our services (e.g., hosting, analytics) and are contractually obligated to protect your data in compliance with this Privacy Policy.

We ensure that any personal data shared with third-party service providers is protected through confidentiality agreements and appropriate security measures, including encryption where applicable, and is used solely on our behalf and under our instructions.

We share your payment information with payment services providers to process payments, prevent fraud, facilitate dispute resolution (e.g., chargebacks), and comply with legal obligations.

We may share non-personally identifiable information with advertisers and advertising networks that require data to select and serve relevant adverts to you and others. If you consent, we may use your personal data to enable us to display relevant advertisements on third-party websites. You have the right to opt out of this data sharing for advertising purposes at any time via your account settings, in-app support or by contacting us directly.

6.3 Affiliates and change of ownership

In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be transferred as part of that transaction. This Privacy Policy will continue to apply to your personal data as transferred to the new entity, and any significant changes will be communicated to you.

We may also share personal data with our affiliates to help operate our services or our affiliates' services. This data is limited to information necessary for service provision, such as your email address and browsing behavior before becoming a customer. You will be notified of any such sharing, and it will be subject to the same privacy and security protections.

7. Where we store and transfer your personal data

The personal data we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA), including the United States or other countries that may not have the same data protection laws as those in your jurisdiction. This includes processing by employees, contractors, or third-party service providers operating outside the EEA who work for us or one of our suppliers, and who assist in processing your orders, payment details, and providing support services.

By submitting your personal data, you consent to this transfer, storage, and processing. We ensure that appropriate safeguards are in place to protect your data during these transfers, in compliance with GDPR and California Consumer Privacy Act (CCPA).

Standard Contractual Clauses (SCCs)

For transfers of personal data outside the EEA, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission or other appropriate transfer mechanisms, such as Binding Corporate Rules (BCRs), to ensure that your data is protected to GDPR standards.

Data Security

We take the protection of your data very seriously. All information you provide to us is stored on secure servers located in the United States. We use TLS (Transport Layer Security) technology to encrypt any payment transactions to ensure your data is protected during transmission.

We implement additional security measures to protect your personal data, including:

• Secure password management: We require strong passwords and advise that you do not share your password(s) with anyone. We provide options to restrict access to specific IP addresses for further account security.

• Secure server environments: All data is stored in secure environments that comply with industry security standards.

• Encryption and pseudonymization: We apply encryption and pseudonymization where appropriate to protect personal data.

Transmission Security

While we take steps to protect your personal data, the transmission of information over the Internet is not completely secure. We cannot guarantee the security of your data during transmission to our Services, and any transmission is at your own risk. Once we receive your data, we follow strict security procedures to protect it from unauthorized access.

Your Rights

You have the right to request detailed information about where your personal data is stored and how it is transferred. Under GDPR, you may also:

• Object to data transfers to third countries if you believe your data is not adequately protected.

• Request the deletion or restriction of your data if you believe it is being processed unlawfully.

To request this information or to exercise your rights regarding cross-border data transfers, please contact us using the details provided in this policy.

Sub-processors and Data Sharing

We work with trusted third-party sub-processors who help us operate our Services. If you would like to request a list of these sub-processors and DPA, please do so via the following form. All of our sub-processors are required to comply with GDPR and CCPA and are bound by confidentiality agreements.

8. Your rights

As a user of ContentStudio, you have rights under data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This section outlines your rights and explains how you can exercise them.

8.1 Accessing or rectifying your personal data

If you have registered an account on ContentStudio, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account.

You have the right to request a copy of the personal data we hold about you. This is known as a data subject access request (DSAR). We will respond to your request within 30 days as required by GDPR.

You may request the correction of inaccurate or incomplete personal data.

8.2 Deletion (Right to be Forgotten)

We store data until it is no longer necessary to provide our Services or until your account is deleted — whichever comes first.

If you choose to delete your account, follow the instructions in your account settings. Once deleted, all content, including data from team members or clients, will be permanently erased and cannot be recovered.

If you require immediate deletion, contact us using this form, and we will action your request within 72 hours.

If you don't want to delete your account but want to temporarily stop using our Services, you can contact us to deactivate your account for a maximum of 90 days.

You have the right to request the deletion of your personal data under GDPR and CCPA. We will comply unless we are legally obligated to retain the data (e.g., for tax purposes).

8.3 Object, restrict, or withdraw consent

You have the right to object to the processing of your personal data for direct marketing purposes or based on our legitimate interests. If you object, we will stop processing your data unless we have compelling legitimate grounds.

You may request that we restrict the processing of your personal data if you contest its accuracy, if the processing is unlawful, or if we no longer need the data but you want us to retain it for legal claims.

You have the right to withdraw consent at any time for data processing based on your consent. Contact us to deactivate your account or withdraw consent for specific processing activities.

To opt out of marketing communications, click the ‘unsubscribe link’ in any email we send or adjust your notification preferences in your account settings.

8.4 Portability

You have the right to request your personal data in a portable format. ContentStudio provides tools to download the content and data you have created or retrieved from your social media profiles through our Services. To request further assistance exporting your data, please contact our support team.

8.4 Rights under CCPA

In addition to your GDPR rights, if you are a California resident, you also have rights under CCPA, including:

You can request information about the categories and specific pieces of personal data we have collected, the sources from which we collected it, the business purposes for collecting or selling it, and the third parties with whom we share it.

You have the right to non-discrimination if you choose to exercise your CCPA rights. We will not deny services or provide a lower quality of service based on your exercise of these rights.

8.5 Additional information or assistance

Our Services may contain links to websites of our partner networks, advertisers, or affiliates. These websites have their own privacy policies, and we do not accept responsibility for their practices. Please review their privacy policies before submitting any personal data to third-party websites.

9. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the information provided below. We are committed to addressing your concerns and will respond to your inquiries as soon as possible.

You can reach our Data Protection Officer (DPO), who oversees compliance with data protection laws, at:

Email: privacy@contentstudio.io

Postal Address:

ContentStudio Inc.

2803 Philadelphia Pike, Claymont, DE 19703, USA

For general inquiries, please use the contact form available at https://contentstudio.io/contact.

10. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our Services or legal obligations. The most current version of the Privacy Policy will always be available at our Privacy Policy page..

If we make any material changes to this Privacy Policy, we will notify you via email (sent to the email address associated with your account) or through an in-app banner notification. You will have the opportunity to review the changes and provide consent where necessary, in accordance with GDPR transparency requirements.

For any significant updates that affect how your personal data is processed or shared, we will request your explicit consent before the new terms take effect.

Previous versions of this Privacy Policy will be available upon request, ensuring full transparency of how our data processing practices have evolved over time.

By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy. If you do not agree with any updates to this policy, you may deactivate your account or contact us for further assistance.